Returns Policy and Payment Security

Our refunds policy

You have a right to cancel your order for any payments made via this website, for a full refund.

To cancel you can email us (enquiries@aglaze.com) within seven days of payment, quoting your order number.

Refunds will be processed upon the receipt of returned items in their original packaging and in good, sellable condition.

Funds will be returned via cheque or BACS in circumstances other than a credit or debit card dispute.

Card payment security

Security is probably one of the most significant concerns during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the client and firm can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption
The transfer of the purchase details from our web site to Worldpay are encapsulated using their own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Security for the Shopper
Any communication between the client and WorldPay is also encrypted to the maximum strength supported by the client's browser using TLS or 128 BitSSL. Clients are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuer provides the right for the cardholder to dispute a transaction if the card was used fraudulently.

Data Storage
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. WorldPay also ensure that they stay up-to-date with the latest versions of any third-party code they use, and continually review their own proprietary code.